1. Eligibility for Refund

Refunds may be granted in the following cases:

• Work has not commenced after payment.
• A duplicate payment was made in error.
• We are unable to deliver the agreed service due to internal issues.

2. Non-refundable Payments

Refunds will not be issued when:

• Work has already started.
• Delays are caused by the client's late feedback, failure to deliver materials, or unresponsiveness.
• The client changes their mind after work has begun.
• Services such as domain registration, hosting purchases, third-party subscriptions, licenses, or templates have already been paid for.

3. Refund Process

• Approved refunds are processed within 7–14 business days.
• Refunds are issued to the same payment method used.
• Refund amount may exclude transaction fees.